Terms of Service

Effective Date: July 14, 2026

Welcome to Ink & Ember Botanicals. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.

1. About Us

Ink & Ember Botanicals ("Ink & Ember," "we," "our," or "us") operates an online retail store offering botanical products, children's books, home décor, crystals, educational materials, and other curated goods.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order. By using our website, you represent that you have the legal authority to enter into these Terms.

3. Product Information

We strive to provide accurate descriptions, pricing, and photographs. However:

• Natural products such as plants, crystals, wood, and botanical materials may vary in color, shape, size, texture, and appearance.
• Product images are intended as representative examples and may differ slightly from the item received.
• Availability is not guaranteed until an order has been accepted.

We reserve the right to correct pricing, inventory, typographical, or product description errors at any time.

4. Orders

We reserve the right to refuse, limit, or cancel any order at our discretion, including when:

• Products become unavailable.
• Pricing errors occur.
• Fraud or unauthorized transactions are suspected.
• Shipping restrictions or legal requirements prevent fulfillment.

If payment has already been processed for a cancelled order, a full refund will be issued.

5. Pricing and Payment

Prices are listed in the applicable currency shown during checkout and are subject to change without notice.

Payment must be successfully authorized before an order will be processed.

Customers are responsible for any taxes, duties, customs fees, import charges, or similar governmental assessments required by their country or jurisdiction.

6. Shipping

Shipping times are estimates only and are not guaranteed.

Delivery delays may occur due to weather, customs inspections, carrier issues, supply chain disruptions, or other circumstances beyond our reasonable control.

Risk of loss generally transfers upon delivery to the shipping address, subject to applicable consumer protection laws.

7. Dropshipped Products

Certain products are fulfilled directly by third-party suppliers.

For these products:

• Shipping times may differ from items fulfilled directly by Ink & Ember Botanicals.
• Product availability may change without notice.
• Warranty, replacement, return, and refund requests may be governed by the supplier's policies.
• We may assist customers in communicating with suppliers but cannot guarantee the supplier's decisions regarding returns, replacements, or warranties.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy, which is incorporated into these Terms by reference.

9. Intellectual Property

Unless otherwise stated, all content available through our website—including text, illustrations, graphics, branding, logos, photographs, product descriptions, children's books, educational materials, website design, and other original content—is owned by Ink & Ember Botanicals or used with permission.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission, except as permitted by applicable law.

10. Children's Books

Our children's books are intended for educational and entertainment purposes only.

They are not intended to provide psychological, educational, medical, therapeutic, legal, or professional advice.

11. Plants and Botanical Products

Customers are responsible for researching appropriate care, toxicity, and suitability before purchasing plants or botanical products.

We cannot guarantee plant growth, long-term health, flowering, or survival after delivery due to environmental conditions beyond our control.

12. Crystals, Spiritual, and Metaphysical Products

Products relating to crystals, tarot, astrology, meditation, or similar topics are offered solely for personal interest, education, entertainment, or spiritual practice.

We make no guarantees regarding healing, medical, financial, emotional, or supernatural outcomes.

These products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

13. Acceptable Use

You agree not to:

• Violate any applicable law or regulation.
• Interfere with website security or functionality.
• Attempt unauthorized access to our systems.
• Upload malicious software.
• Use our content for unlawful purposes.
• Infringe the intellectual property rights of others.

14. User Content

If you submit reviews, comments, photographs, or other content, you grant Ink & Ember Botanicals a non-exclusive, worldwide, royalty-free license to display, reproduce, and use that content for operating, improving, and promoting our business, subject to applicable privacy laws.

You represent that you own or have permission to submit such content.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

We process personal information in accordance with applicable privacy laws, including, where applicable:

• General Data Protection Regulation (GDPR)
• UK GDPR
• California Consumer Privacy Act (CCPA), as amended
• Other applicable consumer privacy laws

16. International Customers

Customers are responsible for ensuring products may legally be imported into their country.

We are not responsible for customs delays, import restrictions, confiscations, additional taxes, or duties imposed by governmental authorities.

17. Disclaimer of Warranties

Except where prohibited by law, our website and products are provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in these Terms excludes warranties that cannot legally be excluded.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Ink & Ember Botanicals shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by law, including liability for fraud, willful misconduct, personal injury, or other rights that cannot legally be waived.

19. Indemnification

You agree to indemnify and hold harmless Ink & Ember Botanicals, its owners, employees, affiliates, and partners from claims arising out of your misuse of the website, violation of these Terms, or violation of applicable law.

20. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, labor disputes, governmental actions, cyberattacks, transportation interruptions, or supplier disruptions.

21. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict of law principles.

Where mandatory consumer protection laws in your country provide additional rights, those rights remain unaffected.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

23. Changes to These Terms

We may update these Terms periodically. Revised versions become effective upon publication on this website unless otherwise required by applicable law.

24. Contact Information

If you have questions regarding these Terms of Service, please contact us through our website's contact page or via the email address provided on our website.