Shipping Policy

Effective Date: July 14, 2026

Thank you for shopping with Ink & Ember Botanicals. We are committed to packaging your order with care and providing transparent shipping information.

Shipping Rates

Shipping costs are calculated automatically at checkout based on the following factors:

• Package weight and dimensions
• Delivery destination
• Selected shipping service
• Current carrier pricing

Our website uses real-time or calculated shipping rates provided by major carriers, including but not limited to:

• USPS (United States Postal Service)
• FedEx
• DHL
• UPS (when available)

The shipping amount displayed during checkout is the amount charged by the selected carrier at the time of purchase.

Order Processing

Most in-stock orders are processed within 1–5 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding holidays.

Processing times may be longer during product launches, sales, holidays, or periods of unusually high order volume.

Shipping Confirmation

Once your order has shipped, you will receive a confirmation email containing your tracking information, when available.

Delivery Times

Estimated delivery times vary depending on:

• Your shipping address
• The shipping method selected
• Carrier operations
• Weather and other unforeseen circumstances

Delivery estimates provided by carriers are estimates only and are not guaranteed.

Multiple Shipments

Orders containing multiple products may arrive in separate shipments.

Items fulfilled by third-party suppliers (dropshipped products) may ship separately from products fulfilled directly by Ink & Ember Botanicals.

International Shipping

International shipping may be available for select products.

Customers are responsible for any applicable:

• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Other governmental charges required by the destination country

Ink & Ember Botanicals is not responsible for customs delays, import restrictions, or packages refused by customs authorities.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Ink & Ember Botanicals is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be reshipped.

Lost or Delayed Shipments

Once a shipment has been accepted by the carrier, delivery is under the carrier's control.

If your shipment appears delayed or lost:

1. Check your tracking information.
2. Contact the shipping carrier for the most current delivery status.
3. If additional assistance is needed, contact us and we will gladly help facilitate communication with the carrier whenever possible.

While we will assist our customers whenever we can, we cannot guarantee carrier delivery times or decisions regarding lost shipments.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photographs of the shipping box
• Photographs of the damaged product
• Any relevant packing materials

This documentation helps us evaluate the claim and determine the appropriate resolution.

Dropshipped Products

Certain products are fulfilled and shipped directly by trusted third-party suppliers.

For these products:

• Shipping times may differ from products shipped directly by Ink & Ember Botanicals.
• Tracking information may be provided separately.
• Shipping, delivery, and warranty policies may vary depending on the supplier.
• Return, exchange, and warranty requests must be handled in accordance with the supplier's policies.

We are happy to assist in directing customers to the appropriate supplier when needed.

Questions

If you have any questions regarding shipping or your order, please contact us through our website's contact page or by email. We are always happy to help.